Your Privacy

ci44 Privacy Policy — How We Handle Your Personal Data

ci44 is committed to protecting your privacy. This policy explains exactly what data we collect, why we collect it, how we store it securely, and what rights you have over your information.

Introduction

This Privacy Policy ("Policy") describes how ci44 ("ci44", "we", "us", "our") collects, processes, stores, discloses and protects personal data relating to users ("you", "your", "Player") of the ci44 website and platform at ci44.app. This Policy applies to all visitors to the ci44 website, all registered account holders, and all individuals who interact with ci44 in any capacity, including through customer support communications.

ci44 takes data protection seriously. We collect only the personal data that is genuinely necessary to operate the Platform, comply with applicable legal obligations, prevent fraud and protect the integrity of our services. We do not sell personal data to third parties and we do not use personal data for purposes that are inconsistent with those disclosed in this Policy. By using the ci44 Platform you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the ci44 Terms & Conditions and Responsible Gaming Policy, both of which are accessible via the footer of every page on ci44.app. If you have questions about how your data is handled, please contact us at [email protected] at any time.

What Personal Data We Collect

ci44 collects personal data across six broad categories. The specific data points collected within each category are described below.

👤

Identity Data

Full name, date of birth, national ID number or equivalent, and any documentation submitted for KYC verification.

💳

Payment Data

Mobile wallet numbers (bKash, Nagad, Rocket), transaction reference IDs, deposit and withdrawal amounts and timestamps. Card numbers are never stored by ci44.

📱

Device Data

Device type, operating system, browser type and version, screen resolution, language settings, and unique device identifiers.

📊

Usage Data

Pages visited, games played, bets placed, session duration, navigation paths, feature interactions, and betting history within your ci44 account.

📍

Location Data

Country and approximate region derived from IP address. We do not collect GPS-level location data. IP-based location is used for regulatory compliance and fraud detection only.

🔑

Communications Data

Records of support emails, chat messages and any other communications you send to ci44, including the content of those communications and any attachments.

How We Use Your Personal Data

Purpose 1

Account Management and Service Delivery

We use your identity data, contact details and device data to create and manage your ci44 account, authenticate your login sessions, process deposits and withdrawals via bKash, Nagad and Rocket, and deliver all gaming, betting and casino services available on the Platform. Without this processing, we cannot provide the ci44 service to you.

Purpose 2

Fraud Prevention, Security and Regulatory Compliance

We process identity, payment, device and location data to detect and prevent fraudulent activity, money laundering, underage gambling, multi-accounting and other prohibited conduct as defined in our Terms & Conditions. We also process this data to comply with applicable laws. Where we are required to disclose data to law enforcement or a regulatory authority, we will do so in accordance with applicable legal requirements.

Purpose 3

Responsible Gaming Monitoring

We analyse usage data and betting patterns to identify potential signs of problem gambling behaviour, such as sudden increases in deposit frequency, extended session lengths, or repeated self-exclusion requests. Where our responsible gaming monitoring flags a concern, our support team may reach out to the player proactively. This processing is carried out in the player's vital interests and forms a core part of ci44's responsible gaming obligations.

Purpose 4

Customer Support and Communications

We use communications data, identity data and account data to respond to your support queries, resolve disputes, send transactional notifications (such as deposit confirmations and withdrawal processing updates), and — where you have opted in — to send you promotional offers and bonus notifications. You may opt out of marketing communications at any time by contacting [email protected].

ci44 processes personal data on one or more of the following legal bases, depending on the category of data and the specific purpose:

  • Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions, including account management, payment processing and service delivery.
  • Legal obligation — processing required to comply with applicable laws, including anti-money-laundering requirements, age verification obligations and law enforcement requests.
  • Legitimate interests — processing carried out in ci44's or a third party's legitimate interests, including fraud prevention, security monitoring and responsible gaming analytics, where those interests are not overridden by your own privacy rights.
  • Consent — where you have expressly consented to a specific processing activity, such as receiving marketing communications. Consent may be withdrawn at any time.

Who We Share Your Data With

ci44 does not sell personal data. We share personal data only with the following categories of recipients, and only to the extent necessary for the specified purpose:

  • Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — for the purpose of processing deposits and withdrawals. These providers process transaction data under their own privacy policies and applicable financial services regulations.
  • Game content providers (including Evolution Gaming, Pragmatic Play, Spribe, Ezugi) — limited technical identifiers to enable game session management and fair-play auditing. Game providers do not receive your full identity or payment data.
  • Fraud prevention and identity verification services — to verify the authenticity of account registration information, detect duplicate accounts and screen for known fraudulent identities. These services receive only the minimum data necessary to perform their function.
  • Law enforcement, regulatory authorities and courts — where we are required by law, court order or lawful authority to disclose personal data. We will notify you of such disclosure to the extent permitted by law.

Where data is transferred to a service provider outside Bangladesh, ci44 takes steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection standards.

How Long We Keep Your Data

ci44 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. In practice, this means that account data is retained for a minimum of five years from the date of the last transaction on the account, in order to satisfy financial record-keeping obligations under applicable law.

When your account is closed, ci44 will archive your data in a restricted-access environment for the legally required retention period and will then securely delete or anonymise it. Data that has been anonymised (so that it can no longer be associated with any identified or identifiable individual) may be retained indefinitely for statistical and analytical purposes.

How We Protect Your Data

ci44 implements technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, destruction or accidental loss. These measures include SSL/TLS encryption on all data transmitted between your device and ci44 servers; restricted access controls so that personal data is accessible only to ci44 staff who require it to perform their job function; and regular security reviews of the Platform and its supporting infrastructure.

No method of data transmission over the internet or method of electronic storage is 100% secure. While ci44 uses commercially reasonable measures to protect your personal data, we cannot guarantee its absolute security. If you believe your ci44 account has been compromised, please change your password immediately and contact [email protected] without delay.

Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data that ci44 holds about you. To exercise any of these rights, please contact [email protected] with your registered mobile number and a description of your request.

  • 👁️Right of access — you may request a copy of the personal data ci44 holds about you.
  • ✏️Right of rectification — you may request that ci44 corrects inaccurate or incomplete personal data held about you.
  • 🗑️Right of erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
  • ⏸️Right to restrict processing — you may request that ci44 suspends the processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified.
  • 📤Right to data portability — you may request that ci44 provides your personal data to you in a structured, commonly used and machine-readable format, or transfers it directly to another controller.
  • 🚫Right to object — you may object to the processing of your personal data where ci44 relies on legitimate interests as its legal basis, or where your data is processed for direct marketing purposes.

ci44 will respond to all rights requests within 30 days of receipt. Where a request is complex or we receive a large number of requests, we may extend this period by a further 60 days, in which case we will notify you within the first 30 days and explain the reason for the delay.

Cookies and Tracking Technologies

ci44 uses cookies and similar tracking technologies to operate the Platform and improve your experience. Essential cookies are required for the Platform to function correctly — they manage session authentication, maintain your login state and remember your language preference. These cookies cannot be disabled without breaking core Platform functionality.

We may also use analytical cookies to understand how users navigate the Platform, which games are most popular and where users encounter difficulties. These analytical cookies collect aggregate, anonymised data and do not identify individual users. You may disable non-essential cookies through your browser settings at any time, though this may affect certain non-essential features of the Platform.

Children and Minors

ci44 is strictly for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account. If you believe that a minor has registered on ci44, please notify us immediately at [email protected] so that we can take appropriate action.

Changes to This Privacy Policy

ci44 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of our Platform. Where a material change is made to this Policy, ci44 will publish the updated version on ci44.app and, where reasonably practicable, notify registered account holders of the change. The date of the most recent update is shown in the effective date notice at the bottom of this page. Your continued use of the Platform after an updated Policy has been published constitutes your acceptance of the updated Policy.

Contact Us About Privacy

If you have any questions, concerns or complaints about this Privacy Policy or about the way in which ci44 handles your personal data, please contact our data team at [email protected]. Please include your registered mobile number and a clear description of your query or concern so that we can respond efficiently. ci44 aims to acknowledge all privacy-related queries within 24 hours and to provide a substantive response within 14 business days.

We do not operate a telephone privacy helpline. Email is the designated contact channel for all data protection queries. Where a formal complaint is submitted, ci44 will acknowledge receipt within 24 hours and issue a final response within 14 business days. If you are not satisfied with ci44's response to a privacy complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction.

Effective date: 1 January 2026. Last reviewed: 1 January 2026. 21+ only. Please gamble responsibly.