Responsible Gaming at ci44 — Play Safely, Stay in Control

Our Commitment to Responsible Gaming

At ci44, we believe that gambling should be an entertaining pastime — not a source of financial stress, anxiety or harm. The vast majority of our players enjoy cricket betting, slots, live casino and fishing games as a fun form of leisure. We respect that, and we work hard to keep it that way.

We also recognise that for a small number of people gambling can become problematic. That is why ci44 has invested in a suite of responsible gaming tools and follows recognised safer gambling principles, including strict age verification, real-time spending controls, and straightforward self-exclusion options. We take these responsibilities seriously — and we want every player to feel supported.

Age Restriction — 21+ Only

ci44 does not permit any person under the age of 21 to register an account, make a deposit, or place a bet. This policy is enforced at the point of registration through automated age-screening checks and reinforced through periodic KYC document verification. Any account found to be held by a person under the age of 21 will be closed immediately, all funds will be returned to the original payment source, and any winnings generated will be void.

If you are a parent or guardian concerned that a minor in your household may be accessing ci44 or other online gambling platforms, we strongly recommend using parental control software to restrict access to gambling websites on shared devices. Please also ensure that your ci44 account credentials are kept confidential and are not accessible to anyone under the age of 21.

Responsible Gaming Tools Available on ci44

All of the following tools are available free of charge to every registered ci44 account holder. To activate any of these tools, contact [email protected] with your registered mobile number and your request.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. The following are recognised warning signs that gambling may be moving from entertainment to a harmful pattern. If you identify with one or more of these signs, we encourage you to use ci44's self-exclusion tools or contact our support team.

• ⚠️Spending more money on gambling than you can afford to lose, or borrowing money from family or friends to fund gambling sessions.
• ⚠️Feeling restless, irritable or anxious when attempting to cut down on gambling or when unable to gamble.
• ⚠️Chasing losses — continuing to gamble after a losing session in an attempt to win back money that has been lost.
• ⚠️Gambling interfering with work, study, family responsibilities or social relationships.
• ⚠️Lying to family members or others about the amount of time or money spent gambling.
• ⚠️Using gambling as a way to escape from personal problems, stress, depression or feelings of helplessness.

Recognising these signs early is the first step toward regaining control. ci44's responsible gaming tools are designed to make it easy to act quickly once you identify a concern.

Tips for Keeping Gambling Healthy and Enjoyable

The following guidelines are recommended for all ci44 players who want to keep their gambling experience positive and within healthy limits.

• Set a strict budget before you start a session and stop playing when that budget is reached — regardless of whether you are winning or losing.
• Treat gambling winnings as a bonus, not as income. Never rely on gambling to pay for bills, food or essential living expenses.
• Take regular breaks during your session. Stand up, drink some water, and step away from the screen for at least 10 minutes every hour.
• Never gamble when you are emotionally distressed, tired, under the influence of alcohol, or under significant financial pressure. Your decision-making is impaired in these states.
• Balance gambling with other leisure activities. If ci44 is the only leisure activity you engage in, this is a sign that gambling may be taking on too large a role in your life.
• Use ci44's deposit limit and session time tools proactively — set them before you start playing, not after you have already exceeded a comfortable level of spending.

How to Request Self-Exclusion on ci44

If you feel that you need a break from gambling — whether short or long term — ci44 makes the self-exclusion process straightforward. Follow these steps:

Protecting Minors and Vulnerable Players

ci44 takes its duty of care to minors extremely seriously. In addition to the registration-stage age checks described above, ci44 actively monitors account behaviour for patterns consistent with underage use — such as low-value erratic deposits, unusual playtime hours, or navigation patterns suggesting unfamiliarity with adult financial products. Any account that triggers these checks will be flagged for manual review and the account holder will be required to provide documentary proof of age before trading can continue.

If you are concerned that a minor in your household has accessed or is using a ci44 account, please contact [email protected] immediately. We will investigate and take all necessary steps to close the account and return any funds. We are not able to keep accounts open that are operated by persons under 21, under any circumstances.

Deposit Limits — How They Work

Deposit limits allow you to cap how much real money you can add to your ci44 account over a chosen time window. You may set a daily limit (resets at midnight BST), a weekly limit (resets Monday midnight BST), or a monthly limit (resets on the first of each calendar month). Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa and Mastercard combined.

Requests to reduce a deposit limit take effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active — this delay is intentional and cannot be waived. It is designed to prevent impulsive decisions made during a losing streak from overriding a protective limit that was set thoughtfully.

Need Help? Contact ci44 Support

If you feel that gambling is becoming a problem for you — or if someone you care about has expressed concern about your gambling — please reach out to ci44's support team without delay. Our team is trained to handle these conversations with complete confidentiality, empathy and without any pressure to continue playing.

ci44 does not operate a telephone helpline. Email is the designated channel for all responsible gaming support requests. If you are in immediate distress and require urgent mental health support, please contact a local helpline or medical professional in your area.