ci44 Frequently Asked Questions
Everything Bangladesh players need to know about ci44 — accounts, bKash and Nagad payments, cricket betting rules, bonuses, and staying safe while you play.
Welcome to the ci44 FAQ — your complete reference for playing on Bangladesh's trusted online casino and sports betting platform. Whether you are opening your first account, making a bKash deposit, claiming your welcome bonus, or placing your first BPL cricket bet, you will find clear answers below. We have grouped questions into five sections so you can jump straight to the topic you need. If your question is not here, email our support team at [email protected] any day of the week.
Account & Registration
How do I create a ci44 account?
Creating a ci44 account takes under two minutes. Visit ci44.app, tap the sign-up button, enter your mobile number, choose a secure password, and confirm the OTP sent to your phone. You must be 21 years or older to register. Once your number is verified your account is active and ready for your first deposit.
What documents are needed for KYC verification on ci44?
ci44 requires a valid National ID card (NID) or passport for KYC. Upload a clear photo of the front and back of your NID together with a selfie holding the document. Verification is normally completed within 24 hours on working days. Completing KYC unlocks full withdrawal access on your account.
I forgot my ci44 password — how do I reset it?
Tap 'Forgot Password' on the ci44 login page, enter your registered mobile number, and you will receive a reset OTP. Enter the OTP and set a new password. If you have lost access to your registered number, contact [email protected] directly and the team will guide you through identity-based account recovery.
Can I open more than one ci44 account?
No — ci44 strictly permits one account per player. Duplicate accounts are detected automatically and may be suspended with balances forfeited under the terms and conditions. If you think your original account was closed by mistake, write to [email protected] rather than creating a new one.
How do I permanently close my ci44 account?
Send a closure request to [email protected] from your registered email address. Before submitting, withdraw any remaining balance — funds left in a closed account may be unrecoverable once processing is complete. The support team will confirm closure within one business day.
Deposits & Withdrawals
How long does a bKash deposit take on ci44?
bKash deposits on ci44 are credited within 1 to 3 minutes in almost all cases. Send the exact amount to the ci44 bKash merchant number shown in the deposit section, then submit your bKash Transaction ID in the deposit form. Keep the reference until funds appear in your ci44 balance.
What is the minimum deposit amount on ci44?
The minimum deposit on ci44 is ৳200 for bKash, Nagad, and Rocket. Upay and direct bank transfer minimums may differ slightly — check the deposit page for the latest figures. There is no hard upper limit on deposits, though very large transactions may trigger a routine security check.
What is the minimum withdrawal amount on ci44?
The minimum withdrawal on ci44 is ৳500. Withdrawals are processed back to the same payment method used for your most recent deposit. You cannot change the receiving bKash or Nagad number without contacting support. Make sure your KYC verification is complete before requesting any withdrawal.
How long does a ci44 withdrawal take via bKash or Nagad?
Most ci44 withdrawals via bKash or Nagad are processed within 1 to 6 hours during operating hours (9 AM to 10 PM BST). Requests made late at night or on public holidays may take up to 24 hours. Bank transfer withdrawals typically arrive within 1 to 3 business days.
Does ci44 charge fees on deposits or withdrawals?
ci44 does not add its own fees to standard deposits or withdrawals. Your mobile banking provider — bKash, Nagad, or Rocket — may charge their usual transaction fee on your end. Always check your payment app's own fee structure before sending money to ensure the correct net amount arrives.
Games & Gameplay
What types of games are available on ci44?
ci44 covers sports betting (cricket, football, kabaddi), live casino tables powered by Evolution Gaming and Ezugi, video slots from Pragmatic Play and NetEnt, crash games including Aviator and JetX, and fish shooting games such as Mega Fishing. The library is updated regularly with new titles across all categories.
How do I place a bet on BPL cricket matches on ci44?
Open the Cricket section from the main menu, find the BPL match you want, and select from markets such as match winner, top run scorer, total sixes, or live in-play odds. Odds refresh in real time during live matches. The minimum bet per selection is ৳50 and you can combine selections in a parlay if available.
Can I play ci44 on my mobile without downloading an app?
Yes — ci44 is built as a mobile-first website that runs directly in your phone browser on both Android and iOS. No app installation is required. Simply open ci44.app in Chrome, Safari, or any modern browser and you can play games, make deposits, and manage your account from any smartphone.
Are ci44 games fair and certified?
ci44 partners exclusively with game providers whose RNG systems are independently audited for fairness. Providers including Pragmatic Play, Evolution Gaming, and Spribe are tested by accredited third-party laboratories on a regular cycle. This means neither the platform nor any player can influence or predict game outcomes.
What is the RTP on ci44 slot games?
RTP varies by game and provider. Most Pragmatic Play and NetEnt slots on ci44 carry an RTP between 94% and 97%. You can check the exact RTP for any title by tapping the information or rules icon inside the game before you start spinning. Higher RTP does not guarantee winnings but reflects the long-run payout percentage.
Bonuses & Promotions
What welcome bonus does ci44 offer new players?
ci44 offers a welcome bonus matched to your first deposit — the current percentage and maximum bonus amount are displayed on the promotions page when you register. The bonus is credited to your bonus balance automatically after your qualifying deposit clears. No bonus code is required; eligibility is tied to your first deposit only.
What is the wagering requirement on ci44 bonuses?
The standard wagering requirement on ci44 welcome bonuses is 20x the bonus amount. For example, if you receive a ৳1,000 bonus you must place a total of ৳20,000 in qualifying bets before any of that bonus converts to withdrawable cash. Individual promotion terms may state a different rollover — always check before claiming.
Do ci44 free spin winnings carry a wagering requirement?
Yes. Free spin winnings on ci44 are credited as bonus funds and must meet the wagering requirement stated in the relevant promotion before they can be withdrawn. The rollover multiplier differs between offers so read each promotion's terms carefully. Winnings expire if the wagering condition is not met within the validity window.
How do I track my bonus wagering progress on ci44?
Log in to your ci44 account and go to the Bonuses section inside My Account. You will see each active bonus listed with its current wagering progress, remaining rollover amount, and expiry date. Real-money balance and bonus balance are always shown separately so you can tell at a glance what is immediately withdrawable.
Does ci44 have a loyalty or VIP programme?
Yes. ci44 rewards regular players through a tiered loyalty programme where every real-money bet earns points. Accumulated points can be exchanged for bonus credits, free spins, or cashback rewards. Higher VIP tiers unlock personalised offers, priority withdrawal processing, and a dedicated account manager for eligible players.
Safety & Responsible Gaming
Is ci44 safe for players in Bangladesh?
ci44 protects all player data and financial transactions with 256-bit SSL encryption. Payments are routed through secured gateways and player accounts are protected with OTP-based login verification. ci44 does not share personal data with unauthorised third parties and follows industry-standard responsible gaming practices.
What is the minimum age to play on ci44?
You must be 21 years or older to register and play on ci44. Age is checked during the KYC verification process. If a player is found to be under 21, their account is closed immediately and any winnings are forfeited in line with ci44's terms and conditions. Underage gambling is taken seriously and is never permitted.
Can I set deposit limits or take a break from gambling on ci44?
Yes. ci44 provides responsible gaming tools inside your account settings including daily, weekly, and monthly deposit limits, session time alerts, and self-exclusion options. Activate them under Account Settings then Responsible Gaming. You can also email [email protected] to request a cooling-off period or a longer self-exclusion.
How do I contact ci44 customer support?
Reach the ci44 support team by emailing [email protected]. Support is available seven days a week. For the quickest resolution, include your registered mobile number and a description of the issue in your first message. Most queries are responded to within 4 hours during standard operating hours (9 AM to 10 PM BST).
What should I do if gambling is becoming a problem for me?
If gambling is affecting your daily life or finances, ci44 urges you to act early. Use the self-exclusion tool in your account settings to pause all gambling activity immediately. You can also email [email protected] to request account closure. Reaching out for help is always the right step — early action makes recovery far easier.
What Makes ci44 Stand Out
Trusted by players across Bangladesh for fast payments, certified games, and reliable support.
Instant Deposits
bKash, Nagad, and Rocket deposits land in your ci44 balance within 3 minutes.
SSL Security
256-bit encryption keeps every transaction and account detail fully protected.
Mobile First
Play every game from any Android or iOS browser — no app download needed.
Cricket Betting
BPL, IPL, T20 World Cup and Bangladesh Tigers matches with live in-play odds.
7-Day Support
Our team answers every query via email seven days a week with fast turnaround.
Certified Fair Games
All slots and live tables use RNG systems audited by independent testing labs.
Still Have Questions?
Our support team is ready to help any day of the week. Or dive straight into the action — explore cricket betting, spin the slots, or log in to your ci44 account right now.